Monday to Friday 9:00 – 5:30

Saturdays 9:00 – 4:00

We have seen an increasing number of local customers who have paid substantial amounts of hard earned cash for a replacement adapter only to find it is a cheap foreign copy of the real item, some customers have forked out in excess of £60.00 for products costing less than £3.00 on eBay.

Our experience has taught us that this type of cheap adapter is provided without any concern for safety, and the results can be frightening to say the least!

That’s why Alfreton Computers always recommend and supply original replacement laptop adapters as you would find in the original package supplied by your laptop manufacturer, our adapters are safer, more efficient and can potentially be the difference between a faulty laptop and a potentially hazardous fire.

If in doubt ask us to check your adapter for safety and always look for the following marks to be present on any replacement power adapters,

We can check your adapter for free and give an honest unbiased appraisal of its quality, You wouldn’t fit cheap replacement airbags to your car, why use a cheap adapter ? Your safety should be your number one concern, We know it’s ours!

Definitions:

The Client: The company or individual requesting the services of Alfreton Computers.

Alfreton Computers: The Alfreton Computers website, shop, owner, employees and affiliates, hereafter referred to as Alfreton Computers.

General

Alfreton Computers will carry out work only where an agreement is entered either by email, telephone, mail or fax.

Alfreton Computers will carry out work only for clients who are 18 years of age or above.

An ‘order’ is deemed to be a written or a verbal contract between Alfreton Computers and the client; this includes telephone and email agreements.

2. Free Services

Free PC Health Checks are subject to computer and laptops that display a POST (Power On Self Test) screen, meaning there are visual signs that the computer will turn on and begin to boot, therefore a problem exists after this point.

Limitations of liability:

Alfreton Computers shall not be liable for any loss or damage in circumstances where:

- there is no breach of a legal duty owed to you by Alfreton Computers, its employees or agents;

- such loss or damage is not a reasonably foreseeable result of any such breach;

- any increase in loss or damage resulting from breach by you of any term of this contract.

Nothing in these conditions excludes or limits the liability of Alfreton Computers for death or personal injury caused by negligence or fraudulent misrepresentation.

If you are a business customer, Alfreton Computers shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

4. Hardware

Applications, drivers, BIOS/firmware and games are often released to market with bugs that can affect hardware performance. As a result Alfreton Computers cannot guarantee that every hardware product is 100% compatible with every software product available.

5. Software

All computers sold are covered by a hardware warranty that covers all labour costs relating to replacement/repair of hardware that is found to have developed a fault whilst being within its warranty period. Software is not covered by this warranty.

If you have purchased a Alfreton Computers computer your software has been tested for compatibility with your hardware, many influences can affect the operation of computer software and it is your responsibility, as a customer, to maintain the correct operation of this software after the date of purchase. If a Alfreton Computers computer is returned with a suspected fault and a diagnosis of software corruption is made then we may offer additional repair service at agreed costs.

Retail software

In the unlikely event that you suspect that you have purchased faulty software from Alfreton Computers you need to contact the manufacturer to obtain confirmation of a fault before approaching ourselves to exchange the software, we cannot offer a cash refund except on software returned unopened within the first 28 days from purchase.

7. Warranty

All NEW goods supplied by Alfreton Computers are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Alfreton Computers, failure to follow instructions, or any alteration or repair carried out without the approval of Alfreton Computers.

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify Alfreton Computers by telephone, in writing or by emailing sales@alfretoncomputers.co.uk, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.

In addition to your statutory rights, we are happy to provide free technical support to all Alfreton Computers customers who require help or advice regarding products purchased from Alfreton Computers within 28 days of the original purchase date. To obtain technical support please call us on 07896 486 700 or email sales@alfretoncomputers.co.uk.

All Technical Support and Returns requests are usually handled directly by the manufacturer or their appointed agent. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. For manufacturer returns details please see your product documentation or contact us for assistance in locating this information.

Exceptions:

2nd user (second hand) parts have a 30 day warranty.

We are always here to help you. For Manufacturer’s who do not provide a direct service Alfreton Computers will provide Technical Support and Returns service for up to 1 year from date of purchase. To obtain technical support please call us on 07896 486 700 or email sales@alfretoncomputers.co.uk.

8. Returns

Please take reasonable care to ensure returned goods are actually defective and the problem experienced is not caused by another component in your system or by software configuration. If after having received Technical Support information you are completely satisfied you have faulty goods you must request an RMA number (Return Merchandise Authorization) from our technical team.

If a hardware defect is confirmed we will provide a suitable remedy dependable upon the circumstances. If after our examination we dispute the failure we will contact you to discuss the suspected fault further.

With the exception of the confirmed defect itself, the condition of the goods will relate to the remedy we are willing to offer, it is often useful if you do keep packaging and accessories.

9. Modified Goods

Any goods that have been modified or physically altered in any way may be excluded from the warranty we are able to offer. If unsure please contact us before you attempt a modification / upgrade for further clarification.

10. Packaging

Returned items must be packaged properly. It is your responsibility to ensure returned goods are fully insured and properly packaged. Alfreton Computers cannot take responsibility for goods that are damaged or lost whilst being returned, even if faulty.

11. Testing

All returned items are tested by Alfreton Computers technicians. It is essential that goods are tested as approximately 50% of all received returns are tested not faulty. It is therefore important that you include a detailed description of the problems experienced. Any item found to be not faulty will be subject to a £10.00 retest fee.

19. Cancellation

You have the right to cancel any service contract within 10 days of purchase, this must be done in writing or by emailing sales@alfretoncomputers.co.uk.

Please note that telephone cancellation is not a sufficient method of cancelling this contract.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Alfreton Computers at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or when in transit.

If you exercise your right of cancellation after a service has been provided, including but not limited to onsite and workshop repairs, you will be refunded less the amount equal to the cost of work and services provided up until the time of cancellation.

In the event the goods are returned damaged or faulty Alfreton Computers reserves the right to charge you a sum not exceeding the cost of the goods.

You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

20. Payment of Accounts

A deposit is required from any new client before any work is carried out. It is the policy of Alfreton Computers that any outstanding accounts for work carried out by Alfreton Computers or its affiliates are required to be paid in full, no later than 28 days from the date of the invoice unless by prior arrangement with Alfreton Computers.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or Alfreton Computers have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in County Court Judgments (CCJ’s) being added to the clients’ credit rating.

Following consistent non payment of an invoice, our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

21. Complaints Procedure

Informal procedure

Anyone who experiences a problem with a product or service provided by Alfreton Computers should raise the matter directly using our online contact form or directly emailing sales@alfretoncomputers.co.uk, giving sufficient information to locate the material (such as an URL) and clearly outlining the grounds for complaint.

Alfreton Computers will approach the individual responsible for the item or material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to Alfreton Computers, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

Alfreton Computers

Support Email: sales@alfretoncomputers.co.uk

Alfreton Computers reserves the right to make amendments to our privacy policy or our terms and conditions without notice.

Last updated 15th Februaryr 2011.

Definitions:

The Client: The person(s) or company requesting services on behalf of Alfreton Computers.

Alfreton Computers:  The designers, owners, shop and staff providing services to the client.

Our privacy policy is clear:

We will not collect your personal information when you visit our website unless you choose to provide that information to us and handle information about your visit to our website in the following manner:

Alfreton Computers Internet Security Policy

For site security purposes and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Unauthorised attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act and the UK Computer Misuse Act 1990.

Information Collected and Stored Automatically

If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

1) The Internet domain (for example, “xcompany.com” if you use a private Internet access account, or “yourschool.edu” if you connect from a university’s domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website;

2) The type of browser and operating system used to access our site;

3) The date and time you access our site;

4) The pages you visit; and if you linked to our website from another website, the address of that website.

We use this information to help us make our site more useful to visitors, learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

If You Send Us Personal Information

If you choose to provide us with personal information by sending an e-mail to the management or staff at Alfreton Computers, or by filling out a form with your personal information and submitting it through our website, we use that information to respond to your message and to help us provide you with information that you request.

If you submit your curriculum vitae through our website, we use your personal identification information only in considering your application for employment.

If you choose to provide us with delivery details, make a purchase or pay electronically on our website (or our shop), this information is used in the strictest manner, we will only use this information to process your transaction and deliver your goods as requested.

All data submitted via our website, company email addresses or delivered to Alfreton Computers will be treated as confidential under the Data Protection Act 1998.

We do not collect personal information for any other purposes.

The information you provide is not given to any private organizations or private persons. Alfreton Computers does not collect or use this information for commercial marketing.

If you submit information through a member of our team, this information will be shared only with Alfreton Computers employees involved in making decisions relative to that information.

Last updated 2nd February 2011.

We are here to help you, what better way to do this than to offer to check over your computer or laptop for free? we will tell you what, if anything is wrong with your computer!

Do you have to buy? No, once you know what is wrong with your computer, you then decide what to do about it, is it worth repairing? can you afford too?

You are not committed to buying, nor will we advise you against better judgement, its simple, were here to help you!

Pop into our shop for some free, friendly advice.

As detailed in our terms and conditions FREE health checks are subject to the computer POSTING (power on self test) if your computer does not turn on and give a display on screen we will still check as much as possible for free but may have to ask you to agree to a small minimum spend for us to continue with fault finding, if this is the case we will discuss the matter in detail with you before continuing work.

We would always recommend you to use a paid antivirus solution wherever possible but when cost is an issue why not try AVG Antivirus FREE, simply head over to AVG’s website and download the free version (this is not a free trial, you will always be protected) no antivirus is perfect so a good spy-ware scanner like Super Anti Spyware teamed with AVG  Free, a little common sense and a free firewall like Zonealarm can offer a cheap alternative.

These application are lightweight and allow you to update for free, however if, like us, you understand the benefits of a fully featured solution then give us a call, we can offer several different solutions to suit all types of user and more importantly all types of wallet, our reseller affiliations with AVG, Bullguard and kaspersky allow us to provide antivirus solutions to domestic and business customers alike and our trained team can advise on the best solution for you (and your budget).

It would seem the day of the pend drive has gone? Now students, business men and the general public simply copy their items into “My Documents/Dropbox” and begin accessing their files from anywhere in the world.