Terms & Conditions, By making any form of purchase or agreeing with Alfreton Computers to carry out services on your behalf, you confirm that you are in agreement with Alfreton Computers and bound by the terms and conditions below.
Definitions:
The Client: The company or individual requesting the services of Alfreton Computers.
Alfreton Computers: The Alfreton Computers website, shop, owner, employees and affiliates, hereafter referred to as Alfreton Computers.
General
Alfreton Computers will carry out work only where an agreement is entered either by email, telephone, mail or fax.
Alfreton Computers will carry out work only for clients who are 18 years of age or above.
An ‘order’ is deemed to be a written or a verbal contract between Alfreton Computers and the client; this includes telephone and email agreements.
2. Free Services
Free PC Health Checks are subject to computer and laptops that display a POST (Power On Self Test) screen, meaning there are visual signs that the computer will turn on and begin to boot, therefore a problem exists after this point.
Limitations of liability:
Alfreton Computers shall not be liable for any loss or damage in circumstances where:
- there is no breach of a legal duty owed to you by Alfreton Computers, its employees or agents;
- such loss or damage is not a reasonably foreseeable result of any such breach;
- any increase in loss or damage resulting from breach by you of any term of this contract.
Nothing in these conditions excludes or limits the liability of Alfreton Computers for death or personal injury caused by negligence or fraudulent misrepresentation.
If you are a business customer, Alfreton Computers shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
4. Hardware
Applications, drivers, BIOS/firmware and games are often released to market with bugs that can affect hardware performance. As a result Alfreton Computers cannot guarantee that every hardware product is 100% compatible with every software product available.
5. Software
All computers sold are covered by a hardware warranty that covers all labour costs relating to replacement/repair of hardware that is found to have developed a fault whilst being within its warranty period. Software is not covered by this warranty.
If you have purchased a Alfreton Computers computer your software has been tested for compatibility with your hardware, many influences can affect the operation of computer software and it is your responsibility, as a customer, to maintain the correct operation of this software after the date of purchase. If a Alfreton Computers computer is returned with a suspected fault and a diagnosis of software corruption is made then we may offer additional repair service at agreed costs.
Retail software
In the unlikely event that you suspect that you have purchased faulty software from Alfreton Computers you need to contact the manufacturer to obtain confirmation of a fault before approaching ourselves to exchange the software, we cannot offer a cash refund except on software returned unopened within the first 28 days from purchase.
7. Warranty
All NEW goods supplied by Alfreton Computers are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Alfreton Computers, failure to follow instructions, or any alteration or repair carried out without the approval of Alfreton Computers.
If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify Alfreton Computers by telephone, in writing or by emailing sales@alfretoncomputers.co.uk, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
In addition to your statutory rights, we are happy to provide free technical support to all Alfreton Computers customers who require help or advice regarding products purchased from Alfreton Computers within 28 days of the original purchase date. To obtain technical support please call us on 07896 486 700 or email sales@alfretoncomputers.co.uk.
All Technical Support and Returns requests are usually handled directly by the manufacturer or their appointed agent. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. For manufacturer returns details please see your product documentation or contact us for assistance in locating this information.
Exceptions:
2nd user (second hand) parts have a 30 day warranty.
We are always here to help you. For Manufacturer’s who do not provide a direct service Alfreton Computers will provide Technical Support and Returns service for up to 1 year from date of purchase. To obtain technical support please call us on 07896 486 700 or email sales@alfretoncomputers.co.uk.
8. Returns
Please take reasonable care to ensure returned goods are actually defective and the problem experienced is not caused by another component in your system or by software configuration. If after having received Technical Support information you are completely satisfied you have faulty goods you must request an RMA number (Return Merchandise Authorization) from our technical team.
If a hardware defect is confirmed we will provide a suitable remedy dependable upon the circumstances. If after our examination we dispute the failure we will contact you to discuss the suspected fault further.
With the exception of the confirmed defect itself, the condition of the goods will relate to the remedy we are willing to offer, it is often useful if you do keep packaging and accessories.
9. Modified Goods
Any goods that have been modified or physically altered in any way may be excluded from the warranty we are able to offer. If unsure please contact us before you attempt a modification / upgrade for further clarification.
10. Packaging
Returned items must be packaged properly. It is your responsibility to ensure returned goods are fully insured and properly packaged. Alfreton Computers cannot take responsibility for goods that are damaged or lost whilst being returned, even if faulty.
11. Testing
All returned items are tested by Alfreton Computers technicians. It is essential that goods are tested as approximately 50% of all received returns are tested not faulty. It is therefore important that you include a detailed description of the problems experienced. Any item found to be not faulty will be subject to a £10.00 retest fee.
19. Cancellation
You have the right to cancel any service contract within 10 days of purchase, this must be done in writing or by emailing sales@alfretoncomputers.co.uk.
Please note that telephone cancellation is not a sufficient method of cancelling this contract.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Alfreton Computers at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or when in transit.
If you exercise your right of cancellation after a service has been provided, including but not limited to onsite and workshop repairs, you will be refunded less the amount equal to the cost of work and services provided up until the time of cancellation.
In the event the goods are returned damaged or faulty Alfreton Computers reserves the right to charge you a sum not exceeding the cost of the goods.
You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
20. Payment of Accounts
A deposit is required from any new client before any work is carried out. It is the policy of Alfreton Computers that any outstanding accounts for work carried out by Alfreton Computers or its affiliates are required to be paid in full, no later than 28 days from the date of the invoice unless by prior arrangement with Alfreton Computers.
Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.
If accounts are not settled or Alfreton Computers have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in County Court Judgments (CCJ’s) being added to the clients’ credit rating.
Following consistent non payment of an invoice, our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.
21. Complaints Procedure
Informal procedure
Anyone who experiences a problem with a product or service provided by Alfreton Computers should raise the matter directly using our online contact form or directly emailing sales@alfretoncomputers.co.uk, giving sufficient information to locate the material (such as an URL) and clearly outlining the grounds for complaint.
Alfreton Computers will approach the individual responsible for the item or material in question with a view to resolving the matter to the satisfaction of the complainant.
Formal complaints procedure
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint should be made in writing to Alfreton Computers, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.
An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.
Alfreton Computers
Support Email: sales@alfretoncomputers.co.uk
Alfreton Computers reserves the right to make amendments to our privacy policy or our terms and conditions without notice.
Last updated 15th Februaryr 2011.